At CashXCity, we strive to provide the best shopping experience for our valued customers. Please review our sale policy carefully to understand how we manage your orders, payments, and returns.

Contact Information

• Address: 798 Isaac Dr, Clarksville, Tennessee (TN)
• Phone: (931) 906-7930
• Email: [email protected]

Order Processing

• All orders are processed within 1-2 business days, excluding weekends and holidays.
• You will receive a confirmation email once your order has been placed, followed by a shipping confirmation email with tracking information once the order has been dispatched.
• If an item is backordered or unavailable, we will notify you immediately and provide an estimated restock date or refund.

Payment Methods

• We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
• Payments are processed through a secure payment gateway to ensure the protection of your personal and financial information.
• All prices are listed in USD, and applicable taxes will be calculated at checkout based on your location.

Shipping Policy

• We offer standard and expedited shipping options within the United States. Shipping fees are calculated at checkout based on your selected shipping method and location.
• Free standard shipping on orders over $100.
• Delivery times typically range between 3-7 business days, depending on your location and chosen shipping option.

Return & Exchange Policy

• If you are not completely satisfied with your purchase, you may return or exchange any unused, unopened item within 30 days of delivery.
• To initiate a return, please contact us at [email protected] or call (931) 906-7930 with your order number and reason for the return.
• All returned items must be in their original packaging and condition to qualify for a refund.
• Refunds will be issued to your original payment method within 7 business days of receiving the returned item.
• Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped.

Warranty

• Many of our products come with a manufacturer’s warranty, which will be outlined in the product description. Please contact us for warranty details on specific items.
• If you receive a defective item, please reach out to our customer service team at [email protected], and we will assist with repair, replacement, or refund options.

Price Adjustments

• We offer price adjustments on products purchased within 7 days if they are marked down during a sale. To request a price adjustment, contact us with your order number and the details of the price change.

Customer Support

For any additional questions or concerns, feel free to contact us:

• Email: [email protected]
• Phone: (931) 906-7930
  Our support team is available Monday to Friday, 9 AM – 5 PM CST.

We appreciate your business and look forward to helping you elevate your cooking experience with our premium kitchenware!